Refund policy
We want you (and your pets) to be happy with every purchase from MyPetsPlus.com. If something isn’t right, we’re here to help.
Order support is available by email only:
Return Window
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You may request a return within 30 days of delivery.
Eligibility
To be eligible for a refund, items must:
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Be new, unused, and in sellable condition.
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Include all original packaging, tags, and accessories.
(Returns that arrive used, damaged, or missing packaging may be declined.)
How to Start a Return
Email CustomerCare@MyPetsPlus.com with:
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Your order number.
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The item(s) you’d like to return.
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A brief reason for the return (photos appreciated if there’s an issue).
We’ll reply with simple return instructions.
Return Shipping
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You are responsible for return shipping costs unless the issue was caused by us (e.g., incorrect item shipped or item arrived damaged/defective).
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If the issue is on us, we’ll cover return shipping.
Restocking Fee
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A 25% restocking fee is deducted from approved refunds.
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If the problem was caused by us, we do not charge a restocking fee.
Refunds
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Refunds are issued to the original payment method after we receive and inspect the return.
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Original shipping charges (if any) are non-refundable.
After 30 Days
After 30 days from delivery, we consider the order accepted and returns are not available.
Thanks for shopping with My Pets Plus! If you have any questions about your order or a potential return, please email CustomerCare@MyPetsPlus.com and we’ll take care of you.
