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Refund Policy

REFUND POLICY

Thank you for visiting and shopping with us at My Pets Plus. We are very certain about the quality of our products and shipping. Your satisfaction is our primary concern, so much so that we offer you a 100% money-back guarantee if you’re not satisfied with any of our products.

If you find any of our products unsatisfactory, kindly reach out to us through any of our contact channels within 30 days of receipt. However, you will be responsible for the return shipping cost except if the issue with the product was caused by us. Your refund will be issued on receipt of the product.

Kindly note that after 30 days, it is considered that you find the products satisfactory and up to standard.

In case of returns, 15% fee for restocking will be deducted.

If you have any returns, refund issues or any questions, you can send us an email at customercare@mypetplus.com.